Internet light flashing red on my Bbox, what should I do?

Bbox models all have lights which allow the user to be informed that they are encountering a main. When the internet light, or also indicated by the @ symbol, flashes red on your Bouygues box, this means that one or more internet connection attempts did not work. As a result, your Bbox's internet connection does not work and you cannot access your internet service. Fortunately, there are solutions to quickly regain good access. This is what we will see in this article by answering the question: what to do when the internet indicator of the Bbox flashes red?

Solutions when the internet logo or @ flashes red on my Bbox

When the internet icon flashes red on a Bouygues box and that you no longer have access to your internet connection, this may come from different factors :

  • a software bug in the box
  • a Wi-Fi connection bug
  • a local or national network failure
  • bad connections
  • hardware malfunction

This failure can also manifest itself by the error code C1 on your Bouygues box. Discover the different checks and manipulations you can carry out to try to find the origin of the fault and solve it.

Check the status of the Bouygues Telecom network

Initially, the internet light may flash red on your Bbox following a Bouygues Telecom network bug. We recommend that you verify this information using the website DownDetector. If you notice that a large number of failures are reported, the hypothesis is most likely confirmed. In this case, the only solution will be to wait until the network is restored by the operator. On the other hand, if after a few hours the problem persists, we invite you to proceed to the checks and manipulations below.

Check the wifi connection of the box

When the Internet logo of your Bbox flashes red, check if the problem comes from the wifi network or the entire internet connection. To do this, connect your computer to the Bbox with an Ethernet cable. If the connection works with the internet cable, then the problem comes from the wifi. In this case, check via the Bouygues Telecom management interface that the wifi is activated.

Note: If you recently subscribed to the opening of your Bouygues Telecom line and that you have just installed your equipment, know that it can sometimes take a while for the line to be activated and your services to be operational. Go to your order tracking space to see the progress of your line. If Bouygues tells you that your line is active or if after 48 hours the internet light continues to flash red, then go to the troubleshooting steps below. 

Electrically restart your Bbox

In many cases, the internet or @ indicator which flashes may come from a software bug in the Bbox. To remove a software bug, a simple electrical restart sometimes is enough. To do this :

  1. Depending on the model of your Bbox, switch it off with the ON / OFF button located on the back of the box or the Power button on the remote control by keeping it pressed for 10 seconds
  2. Unplug the power cord of the box
  3. Wait 2 minutes
  4. Reconnect the power cord

When you turn on the Bbox again, the internet light should be solid and white. If not, the procedure did not resolve the malfunction. Then proceed to the following troubleshooting steps.

Read also: Error code G0031 on my Bbox, what to do?

Check the connections of the Bbox

Le internet light flashing red may also appear on a Bouygues box following bad connections, especially when installing the latter. Then carry out the following checks and operations to make sure that the problem does not come from there:

  • Make sure that the cable (s) are not damaged, melted, exposed or burnt
  • Check that all cables are firmly seated in their respective ports
  • If you are using a power strip or an extension cord, remove it and plug your box directly into the wall outlet

If you have just installed your Bouygues box, check that you have followed all the steps and all the installations necessary for the correct functioning of the box by referring to the User Manual.

Reset the Bouygues box

If nothing helps and the internet or @ indicator continues to flash red on your Bbox, try to reset the box. This manipulation makes it possible to reset the parameters of the box to zero. In other words, it will be set up again as when you received it. This therefore makes it possible to relaunch it by reconfiguring it and removing the potential larger bugs present on the box. To do this, you need to press the reset button which is located at the back of the box for about ten seconds with a pointed object such as a paperclip or a SIM card extractor.

Please note: : Resetting your Bbox deletes your personalized data (WiFi security key, firewall, etc.). After completing the procedure, you will therefore need to configure these elements again. If you have lost your Bbox password, click here.

What to do if despite everything the internet indicator continues to flash red on a Bbox?

Internet light flashing red on my Bbox, what should I do?

When despite everything, the internet logo flashes red on your Bouygues box, the problem may then come from a failure on the local or national Bouygues network or hardware problem on your box.

At this point, you will need to call on Bouygues Telecom's expertise. For this you can either start a diagnosis or directly call customer service.

1 / Start a Bbox diagnosis from your Bouygues customer area or from Bbox management interface helps you find the root of the problem and, in the best case, resolve it by taking you step by step. If necessary, it allows you to be quickly put in contact with a technical advisor and to save you time on the resolution of the problem because he will already have the first information on the failure that you encounter. He will then be able to replace your Bbox or send you a technician.

2 / Contact Bouygues Telecom assistance online or at 1064. After answering customer service questions, they will be able to change equipment for you or send you a technician for a more in-depth analysis.

Please note: If you have already replaced your Bbox and that his internet icon flashing red also, your internet line is probably experiencing a problem that requires the intervention of a technician. This will be done after an analysis of the line and your file. If the fault is not found or is not resolved with the telephone adviser, he will most likely send you a technician to assess your equipment and fiber installations, check the state of the network and connect to it if necessary. 

In the meantime, be aware that Bouygues Telecom will guaranteed internet as soon as you take out a contract with them and even in the event of a breakdown. In particular, they can lend you a 4G key or proceed to a internet recharge on your mobile plan to use connection sharing.

4 thoughts on “Internet light flashing red on my Bbox, what should I do?”

    • Hello,
      If unfortunately none of the manipulations has solved the problem, all you have to do is contact Bouygues customer service on 1064 so that an advisor can carry out a more in-depth analysis, and if necessary, replace your equipment.
      We are an independent blog, so there is nothing more we can do for you. Good luck.

      Reply
    • Hello,
      If you have tried all the manipulations presented in this article, the problem comes either from the Bouygues network, or from a hardware problem on your box. At this stage, you must then contact Bouygues after-sales service so that they can solve your problem. Cordially

      Reply

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