My Free remote control is flashing red, what should I do?

Your Free remote control flashes red continuously and no longer works correctly? Unfortunately, the operators' equipment will most likely encounter a problem during your subscription. And when you can no longer comfortably start your TV box with your remote control, it can quickly become annoying. Fortunately, the fault you are experiencing can quickly be repaired with a few simple, do-it-yourself manipulations. This is what we will see today in this article by answering the question: what to do when my Free remote control flashes red?

Why is your Freebox remote flashing red?

He's normal to see the indicator of the Free remote control flashing red during the synchronization phase to the Freebox Player or when it starts. However, it is supposed to stop once the remote is connected and operational. So, when the red flashing of the Freebox remote control goes on forever and the remote control no longer responds, this means that she meets a problem to synchronize with the Freebox Player. It may be a temporary connection concern or an total desynchronization that requires your intervention. This failure can affect all Freebox Player (Revolution, Delta, Pop, etc.) but it appears more generally on the Freebox Mini 4K.

You should know that several factors may be responsible for the loss of connection and / or the synchronization problem that follows:

  • Bad handling on your part
  • A bug or malfunction in the software of the remote control or the box
  • A hardware failure resulting in the failure of the remote control

In principle, during the first association you should not see this problem occur because the synchronization starts automatically or it is already configured. If so, chances are the remote is already faulty. You can still try the troubleshooting steps below to resolve the issue.

What to do when your Free remote control flashes red?

As we have just seen, when your Free remote control flashes red that means she cannot associate with the box. Several manipulations can make it possible to resolve this malfunction. To do this, then follow the troubleshooting steps in order.

My Free remote control is flashing red, what should I do?

Change the batteries in the remote control

First of all, this doesn't necessarily seem like a no-brainer, but you will need to replace the old batteries with new ones. new batteries. Indeed, when the batteries are weak, the range of the signal becomes less powerful. This can cause connection problems going as far as desynchronization and therefore the persistence of the red flashing of the remote control.

Reset the Freebox remote control

You will then have to try to re-associate the remote control to the box. For that, it will then be necessary reset the remote control as this allows restart the synchronization procedure. Depending on the model of your Free box (Revolution, Delta, Pop or Mini 4K), the procedure is not similar. Then find out how to reset your Freebox remote by clicking here.

Restart the Freebox Player

If the reset procedure did not work and the LED of your Free remote control continues to flash red, problem may come from the terminal and therefore the Freebox Player. In this case, you will then have to restart electrically your Freebox Player and the remote control by proceeding as follows:

  1. Unplug and reconnect your Freebox from its power outlet
  2. Remove the batteries of the remote control
  3. Keep pressed the Free button on the remote control for about 5 seconds
  4. Replace the batteries making sure that they are sufficiently charged and that the + and - terminals are respected
  5. Relaunch the reset that matches your remote control model

Reset the Freebox

If nothing helps and the Free remote control flashes red even after restarting the Freebox Player, you will then have to go to the last operation that can save your remote control: the resetting the Freebox Player. This procedure allows you to remove bugs and major malfunctions of the box by resetting its parameters. Here is the procedure for resetting the Freebox Player :

  1. Unplug the box of his food
  2. Hold down the little button (which is on the front of the Freebox Mini 4K, on ​​the back of the Freebox Revolution and the Freebox Delta and on the side of the Freebox Pop) while simultaneously reconnecting the box to its power supply.
  3. Un orange light should flash followed by the appearance of android logo on your screen.
  4. A menu should then appear on your screen. If the menu does not appear by itself, click once on the small button of the box.
  5. Go to the " Clear user data / factory reset »By pressing the small button several times then confirm your choice by keeping it pressed for about 10 seconds.
  6. Confirm the reset by going to the line " Yes »And now pressed the little button for a few seconds.

Wait until the reset is complete and click "Restart" once the option is displayed. Then restart the synchronization procedure corresponding to your box.

Read also: Lost Freebox WiFi password, what to do?

Replace the Free remote control which flashes red

If unfortunately your Freebox remote control continues to flash and the problem persists for several minutes ou comes back too regularly, the remote control is probably defective following a component failure. Therefore, you will need to contact Free customer service online or at 3244 to request an exchange of your equipment. If the replacement is validated by the Free advisor, they will then proceed to send the new remote control. In principle, you should receive it within 48 hours of confirmation from Free by email.

What to do while waiting? To replace your remote control, you can use a virtual remote control mobile application such as "Android TV Remote Control" or "FreeTelec". You can also connect a USB keyboard to the USB port of the Freebox Player. 

Read also: 7 known and resolved Freebox problems

3 thoughts on “My Free remote control is flashing red, what should I do?”

  1. FreeBox Mini 4K: The remote loses sync all the time with the Box TV
    Free replaced the remote control for me first, then the TV Box second, but the problems continue...

    Reply
    • Hello,
      If the installation and the network have been checked, a reset of the two devices has been attempted, it will certainly be necessary to change the equipment again...

      Reply

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