My Moulinex Companion turns off by itself, what to do?

While you were cooking up a good meal, did your most loyal Companion stop automatically? Although annoying, this failure is relatively frequent. Luckily, it can very often be easily repaired with a few simple manipulations. This is what we will see in this article by answering the question: what to do when my Moulinex Companion turns off by itself?

What to do when your Companion Moulinex stops by itself?

When your Companion or i-Companion Moulinex turns off by itself, several factors may be the cause. It can be faulty connections or an faulty power source. The problem can also be caused by overheated and therefore the activation of security. Finally, in some cases, this may be the result of mechanical or electrical failure on your food processor. Discover now the checks and operations to try to diagnose the origin of the problem and try to repair the problem yourself.

Note: If you are using the automatic program, it is normal for the Companion to turn off automatically when cooking is finished.  

Check the Moulinex Companion connections

Companion Moulinex goes out on its own what to do?

If your Companion has turned off by itself and it won't turn back on, check that the power plug and mains plug are correctly inserted. Indeed, with the micro-vibrations that the device produces, they may have disconnected by themselves. Check the ends of the power cable at the device and the electrical outlet.

Secondly, check that the power cable is not damaged (folded, stripped, melted, etc.). Also check that the plugs are not bent, blackened or damaged. If the cable appears damaged, it may no longer correctly deliver current to your Companion Moulinex. In this case, it will have to be changed.

Check the electrical installation

When your Companion has shut down on its own, it could also be due to a faulty power source and therefore to a problem in your electrical installation.

Then start by trying to plug your device into another electrical outlet. This is because the one you are currently using may have voltage problems. If your Companion operates normally on a different electrical outlet again, the problem is most likely with the original outlet. In this case, push the diagnosis by testing other devices on it. If the fault is confirmed, call an electrician to secure and repair your electrical installation.

If you are using a power strip or extension cord, remove them and plug your Moulinex food processor directly into the electrical outlet. Indeed, these accessories are not recommended for connecting powerful devices. This is because, in addition to being potentially defective, they can cause voltage fluctuations and electrical noise affecting the proper functioning of your Companion.

Device overheating: wait then electrically reset

i-Companion Moulinex stops by itself, what to do?

One of the most common reasons when your Companion has turned off automatically while you are using it is that its engine overheated ; and therefore, that he security mode. This can happen for different reasons: improper use or improper adjustment of the appliance (too intensive use, improperly chosen speed of rotation in relation to the preparation or the mode used, dough too thick or too sticky, mixing too long, etc.) .

When the appliance turns off after overheating, it does not mean that you have damaged your food processor. The automatic shutdown and triggering of the safety device is programmed by the manufacturer precisely to avoid any damage.

If you are unable to get your i-Companion or Companion to work immediately after, this is normal. Sometimes you will need to wait several minutes allow the appliance to cool down before it starts again. After waiting 30 minutes, if your Companion still does not work, then try to electrically reset. For that :

  1. Unplug the device from its power source
  2. Wait 15 minutes
  3. Reconnect the device

Then try to restart your Companion and get it working again. But be careful, to avoid overheating the motor and automatically shutting down your food processor, remember to respect three essential prerequisites:

  1. Respect the quantities indicated on the recipe and not to exceed the maximum quantity of the bowl. Take special care not to overdose on food as this can cause overflow or too heavy a weight for the Companion or i-Companion.
  2. Make sure that the speed of the accessories is adapted to the function used but also to the quantity and the food present in the bowl.
  3. Be careful that your preparation is not too thick or sticky. Indeed, this could interfere with the blades to turn correctly.

What if, despite everything, the Companion continues to turn off on its own?

If your Companion or i-Companion Moulinex continues to shut down on its own, what problem appears regularly, or that he do not turn on again after the malfunction, unfortunately the failure is most likely due to a faulty component.

In this case, you will need to call a professional repairer. Indeed, at this stage, it will be necessary to dismantle the engine block, test the different components, and replace parts that are difficult to find. Manipulations which are not within everyone's reach and which will cause you to lose your warranty rights if you still have them.

Defective parts

Caution: Disassembly of the device entails the risk of electrocution and damage to the device. Never disassemble the robot if you do not have electrical skills. 

As an indication, the failure that your Companion food processor encounters will most likely come from one of the following components:

  • la power card. It sends the current to all the elements of the device. When she dies, the whole device malfunctions.
  • si the device stops rotating but remains on : the tachometer. It controls the rotational speed of the motor. So when it is broken down, the engine will run for a few seconds then stop suddenly to get to safety.
  • le engine. In this case the device should remain on but can no longer perform its functions.

There may also be a bad contact in the circuit.

Finally, if you have heard a clicking noise and your Companion has tripped the electrical panel before switching off, it is very likely that there is a short circuit and / or that the fuse connected to the switch have blown.

Contact Moulinex after-sales service

If you do not have electrical skills or if your Companion which turns off by itself is still under warranty, then we advise you to call the Moulinex after-sales service.

As a first step, do not forget to consult the warranty of your model. Note that all Companion or i-Companion have a 2-year manufacturer's warranty which allows you to obtain repair or replacement of your device free of charge or at a lower cost.

To appeal to Moulinex after-sales service, go to their website and use their contact form or dial 09 74 50 10 14. To save time, we strongly recommend that you contact a Moulinex approved repair center. In fact, in addition to having certified spare parts, approved repairers repair all the brand's devices. This whether your device is under or out of warranty.

Read also: 5 common Moulinex Companion problems solved

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