My Thomson remote control no longer works, what should I do?

While you wanted to sit in front of your television, the remote control refuses to turn it on? This problem is relatively common and despite the quality of Thomson products, a hardware or software malfunction is probably the cause. But be aware that there are various manipulations to be carried out before replacing it or sending it in warranty. This is what we will see today by answering the question: Your Thomson remote control no longer works, what to do?

First of all, discover the tips and advice in order to restart your Thomson remote control. Then find out the solutions that exist to replace your Thomson remote control which no longer works.

Problems and their solution when a Thomson remote control no longer works

Signal problem on a Thomson remote control

The first reflex to have when a Thomson remote control no longer works is to check that this one sends signals to television. This makes it possible to quickly diagnose the origin of the problem and the degree of malfunction of the remote control. Most Thomson remotes use the system infrared to communicate information to TV. To detect infrared signals from a remote control, you will need the help of your smartphone because they are invisible to the human eye. To do this :

1. Go to the "Camera" application on your phone
2. Position the front of the remote control where the infrared LED is located towards the camera of your smartphone
3. Look at the screen of your smartphone while pressing the Power button on your remote control and observing if the LED emits a light signal

If no light signal has appeared on the LED of your Thomson remote control, try replacing the batteries with new ones. Then repeat the manipulation. If you still don't get any feedback from the remote, it is most likely experiencing a hardware fault. In this case, its working condition is compromised and it will be necessary to replace it. Then go directly to the last part of our article.

If the LED has emitted a light signal, the problem may then be with the television or a malfunction in the software of the remote control. If you are in this situation or your remote control uses a technology other than infrared (radio frequency or Bluetooth), continue the steps in our guide below.

Read also: One or more buttons on my TV remote control no longer work, what should I do?

Thomson TV problem

When your Thomson remote control no longer responds or that she is not recognized by your television, check that the source of the malfunction does not come from the TV. To do this :

1. Check that the TV standby indicator is on and steady.
2. Try to turn on your TV with the On / Off button located on one of the sides of the screen. Note: Certain Thomson television models do not have this button and necessarily need a remote control to be switched on.
3. If you have a universal remote control available, try to switch on your Thomson television with the latter by pairing it.

Subsequently, if you deduce that the malfunction is due to the TV, we invite you to read the following article: What should I do if my Thomson television no longer turns on? On the other hand, if the television does not present a malfunction and the problem comes from the Thomson remote control, then you can proceed to the next step.

Software bug problem on a Thomson remote control

Sometimes it happens that a software bug is responsible for a Thomson remote control that no longer works correctly. In this case, a simple electrical restart allows reset hardware and eliminate the potential malfunction.

Please note: : the following operations have no impact on the backups of your devices and therefore they do not erase your backed up data. 

First of all, electrically restart your Thomson remote control. To do this, you will need:

1. Remove the batteries from the remote control
2. Press several keys for ten seconds
3. Reinsert the batteries into the remote control

Then try to turn your TV back on. If the Thomson remote control still does not work, perform a electric restart of the television. For this you will need:

1. Unplug the television cable from the mains socket
2. Wait about 2 minutes
3. Reconnect the TV cable to the mains socket
4. Press the Power button on the remote control

Read also: My Thomson TV turns on but the screen remains black, what should I do?

Synchronization problem

Finally, it may be that your Thomson remote control no longer works because it is no longer connected to your TV. Indeed, this can occur as a result of improper handling or a minor software bug. In that case re-pair your Thomson remote control. Several pairing methods exist for the different models of TV and remote control. This is why we advise you to refer to the instructions in the user guide of your TV.

What to do to replace your Thomson remote control that no longer works?

If, despite all the previous troubleshooting steps, your Thomson remote control does not work and your TV stays on standby, she probably meets a material defect that will not be worth the cost of being repaired. In this case remote control is defective and unfortunately you only have to replace.

If your remote control is eligible for warranty or if you have recently purchased the Thomson TV and its remote control, you can contact the dealer or Thomson support with the aim of obtaining cost-free or low-cost replacement of the material.

If your remote control is not under warranty and you have not been able to obtain a replacement free of charge, we advise you to opt for the purchase of a Universal remote controller. Often cheaper, easier to find and reusable with other devices, it will certainly last you longer than a Thomson certified remote control. However, check that it is compatible with Thomson televisions.

And in the meantime? You can use an application available on smartphone to control your TV virtually. 

Read also: The 7 common problems with Thomson TVs and their solutions