Philips robot vacuum cleaner does not turn on anymore, what to do?

The Philips company is one of the most important in the world in terms of design of household appliances. So, when you acquire one of its products, you rely on its quality, performance and reliability. This is why, when a malfunction occurs, the disappointment is all the greater. So when your philips robot vacuum no longer turns on overnight, the question that comes to us is: is it possible to revive him? In some cases, relatively simple checks and manipulations may solve the problem. While sometimes, unfortunately, it will be necessary to go through the after-sales service or a professional repairer.

What to do when your Philips robot vacuum no longer turns on?

When your Philips robot vacuum cleaner does not work properly or at all, several factors may be the cause. We invite you to perform the following troubleshooting steps in order to try to identify the problem effectively and thus better solve it.

Perform maintenance operations on the Philips robot vacuum cleaner

It is possible that your Philips robot vacuum cleaner simply does not start because the vacuum cleaner is dirty or clogged. Indeed, maintenance operations basic instructions given in the user manual of your vacuum cleaner must be followed to the letter to allow your vacuum cleaner to operate normally. Then proceed with the following checks and manipulations:

1 – Empty the dust compartment of the Philips robot vacuum cleaner. This manipulation should preferably be carried out after each use. Note that in any case, you will have to empty it before it reaches 3/4 of the maximum capacity of the tank, otherwise you will see a loss of suction power and sometimes even the sudden stop of the machine. 'device.

2 – Check that nothing is blocking the cells of the device. If the robot seems dirty, we recommend cleaning it. Please remember to follow the cleaning instructions for your model. If you no longer have the documentation supplied with your vacuum cleaner, find it on the Philips website under Manual and user guide.

3 – Check the condition of the filters of the Philips robot vacuum cleaner which no longer turns on. If they look dirty, you will need to clean them. To avoid damaging the filters and find their location, refer to the user guide for your model. Note that the outlet filter should be cleaned regularly (once a month if you use the vacuum cleaner every day). The motor protection filter should be cleaned every 6 months. If you notice that the filter is damaged (torn, cut), you will need to replace it.

Check the power supply of the Philips vacuum cleaner

If your Philips robot vacuum does not turn on and charge normally or at all, the problem most certainly comes from the power supply, i.e. power outlet, docking station, charger or battery. Then proceed to check each of these elements:

Important: First of all, check that your Philips robot vacuum was charging before using it and therefore properly plugged into the charger or docking station. Indeed, even when you are not using the device, it discharges. This is why we advise you to leave it on the docking station between each use. Also check that you let it charge long enough (5 hours of recharge if the vacuum cleaner was fully discharged). 

1 – Check the electrical outlet

If your Philips robot vacuum does not turn on at all and no charging light appears when you put it on charge, the problem may come from the electrical outlet. To be sure, simply plug another functional device into the electrical outlet in question. If you are using a power strip and extension cord, remove them as they may be faulty. In addition, they can generate electrical noise that can interfere with charging the device.

Philips robot vacuum cleaner that does not start what to do?

Also remember to make sure that the on/off switch on the side of the robot is on (“I”). Otherwise, it will not be able to charge and therefore will not work.

Note: If you are using a remote control to control your Philips robot vacuum, make sure it has enough batteries and is working. To do this, manually turn on the robot. If it lights up, replace the batteries in the remote control. 

2 – Check the charger

It may also be that your Philips robot vacuum does not turn on because the charger is faulty and therefore did not properly charge the battery of the device.

To check its operation, you can choose to test charging the robot via another charger compatible with your model if you have one; Where measure your blood pressure via a multimeter by proceeding as follows:

  1. Plug the Philips robot vacuum charger into an electrical outlet
  2. Set the multimeter to direct current voltmeter position
  3. Measure the voltage across the charger output plug
  4. The voltage should be approximately the same as that listed on the charger. If not, it is faulty. You will then need to replace it.

3 – Check the docking station

If you use a dock to recharge your Philips robot vacuum cleaner which no longer works, it may be that the fault comes from it.

To check its operation, you can first look if visually the terminals (metal end) seem to you dirty or oxidized. If so, clean them using a dry cloth or a special compressed air spray can for electrical components. This operation is done off. If the terminals seem twisted, your robot vacuum cleaner may no longer be able to switch on. In this case, it will have to be replaced. Secondly, you will need test it to see if it delivers the current needed to charge your device. For that :

  1. Connect the docking station to an electrical outlet
  2. Set the multimeter to direct current voltmeter position
  3. Position the test probes on the terminals
  4. The voltage should be approximately the same as that indicated on the station. In case the voltage is zero or lower, it indicates that it is faulty. It will then have to be changed.

4 – Check the battery of the Philips robot vacuum cleaner

Last but not least, the battery of your Philips robot vacuum cleaner may also be faulty and explain that it refuses to turn on. The battery powers the device. If she is out of order or that a bad contact is present in the battery, the Philips robot vacuum cleaner will not start. Also note that if your vacuum cleaner does not no longer holds the charge, it turns on and then shuts off on its own, or the charging light comes on but charging never stops, these are symptoms that very often indicate a battery failure.

For check if your Philips robot vacuum cleaner is broken because of the batteryit will take test it by proceeding as follows:

Warning: If your device is still under warranty, do not disassemble the vacuum cleaner because you will lose your rights. Contact now the Philips service to repair or replace your defective device. Use an antistatic mat and gloves to protect yourself from electricity. 
  1. Fully charge the battery with the charger or docking station.
  2. When finished, remove it from its power source.
  3. Without waiting, disconnect the battery from the vacuum cleaner and measure the voltage at its terminals using a multimeter in the direct current voltmeter position.
  4. If the voltage is as indicated above, then it is working normally. Otherwise, it is faulty and will need to be replaced with an original battery.

How do I fix a Philips robot vacuum that still won't start?

Unfortunately, if the troubleshooting steps above did not resolve the issue and your Philips robot vacuum still won't turn on, then the problem most certainly comes from a defective internal component. At this stage, electrical authorizations are required since it will be necessary to disassemble the device to access the engine block, test the components one by one, then replace the defective one, knowing that spare parts are often difficult to find for the individuals. We advise you to call a professional.

Note: If your device is still eligible for warranty (2 years manufacturer in France), contact the  Philips service for a free repair or replacement of your device. Do not disassemble your device as this voids the warranty. 

Test potentially failed components

When your Philips robot vacuum cleaner not working, many components are likely to have failed and therefore to explain the malfunction. The main ones who can be responsible are:

Note: Risk of electric shock and damage to the device. Once again, if you do not have electrical clearances, we strongly advise you to contact a professional repairer. Remember to always disconnect the battery before testing the components. 

The power connector

When the Philips vacuum cleaner no longer works at all (no light, no sound), the failure may come from the power connector. Indeed, if the cord is cut, damaged or detached from its terminal, it will not be able to transmit the current to the device which, then, will not start. It often happens that the cord has simply become unplugged due to repeated shock or vibration. You will then simply have to put the conductive wire back in its terminal and then tighten the screws. If it appears damaged or cut, it will need to be replaced.

The I/0 switch

If your Philips robot vacuum does not turn on at all (no light, no sound), this is also a sign that the switch may be faulty or broken. To test the switch, perform a continuity test. The multimeter should beep or display a value close to 0 when running and no beep, 1 or OL when stopped. If the multimeter does not display anything or does not beep on the on position, then it will have to be changed.

Engine

If the vacuum turns on but does not start (no motor noise or a sluggish or muffled noise), the problem is most likely with the motor. You will then need to measure the voltage at its terminals using a multimeter set to an alternating current voltmeter. If the voltage is approximately 220V, it is working normally. Otherwise, it is defective. It will then have to be replaced.

The electronic card

To check if your Philips robot vacuum cleaner is no longer turning on due to the circuit board, measure its input supply voltage and output supply voltage using a multimeter set to AC voltmeter. If the two voltages are approximately similar, i.e. around 220V, the board works. If the voltage is zero, lower or not the same, the board is faulty and you will therefore have to replace it.

Call a professional

What should I do when my Philips robot vacuum no longer turns on?

If you are not competent for the manipulations or if you have not succeeded in detecting the origin of the problem, then call a professional repairman. Whether your device is still under warranty or not, we advise you to contact the Philips service. They will then be able to find you a solution adapted to your case, or redirect you to one of their authorized Philips service centers. Whichever repairer you go to see, don't forget to ask for a quote to avoid unpleasant surprises.

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