The ever-increasing demands of video game players are pushing manufacturers to design controllers that are both high-performance and durable. But like any electronic device, they can encounter dysfunctions. One of the most common is that it refuses to charge overnight. Fortunately, in the majority of cases, this problem can easily be resolved on your own. However, it sometimes happens that certain more serious malfunctions require professional help or replacement of the controller. To avoid getting to this point, find out What to do when a PS4 controller stops charging?
In the first part, discover minor issues that require basic checks and handling when your PS4 controller stops charging. Then find out more serious problems that require replacement of parts or professional help.
Minor issues when the PS4 controller stops charging
First of all, if your PS4 controller is under warranty contact the retailer or PlayStation Support for free repair or replacement of your hardware.
Check your controller charging settings
The first thing to do when your PS4 controller is not charging is check your PlayStation settings configuration. However, you can only perform this procedure if you have enough battery left.
Check that your PS4 system is set to rest mode ”And not“ turn off ”when you turn off your console. Indeed, the rest mode allows your console to continue to operate while consuming less energy. As a result, the controller can be recharged. If the system is set to completely shut down the PS4, it will not be able to charge your controller.
To put the PS4 system in rest mode, here is the procedure to follow:
- Select the Power button on the function screen.
- Select "Go to rest mode".
- Press and hold the power button until the console beeps.
Also check in the "Define the functions available in idle mode" menu that the charging of the USB ports are activated during the rest mode. The best is to put the option "power the USB ports for 3 hours" to both recharge the controller while saving energy.
If you're not sure you've enabled this option but can't access it, try charging your controller with your PlayStation 4 turned on.
Reset the PS4 controller
When your PS4 controller no longer recharges, it may be that a software or microprocessor malfunction either at the origin. In this case, it will be necessary to proceed to controller reset in order to reset the parameters of the latter to zero. To do this, proceed as follows:
- Turn off your PlayStation 4 and unplug it from its power supply.
- Use a thin, pointed object to press down on the small reset button on the back of your DS4 controller, near the L2 button. Hold for 5 seconds.
- Connect the controller to the PS4 using the original or compatible USB cable
- Press the PS button on your controller.
Normally the controller should light up blue again, work and charge. If that didn't work and your DualShock 4 controller still not charging, the problem probably stems from a failure requiring component or controller replacement.
Read also: My PS4 no longer turns on, what should I do?
Component issues when your PS4 controller stops charging
When your PS4 controller no longer turns on and no longer charges, there is a good chance that the battery or the power supply circuit is faulty. You will then have to check the exact cause of the problem to try to replace the defective part and avoid going through the purchase of a new controller.
First of all, let your PS4 controller charge for at least 30 minutes and until fully charged (2 hours) if you haven't used it for a long time. Also, try charging the controller when your PS4 is on to test if your console's rest mode is not to blame.
If after that, your PS4 controller still does not charge, this confirms that the fault is indeed with the controller. The causes of the failure can be numerous but very often it is quite simply the natural aging of components. Indeed, the power supply circuit is made up of relatively delicate parts which end up wearing out over time.
The most risky components are USB cable, USB port and battery. To find the source of the problem easily, pay attention to the orange light which indicates charging and which turns off after full charging. If this indicator is displayed, in principle the fault is due to the battery. If the indicator is not displayed, the fault is probably due to the USB cable or the USB port (ribbon cable or charging connector).
USB cable problem
When your PS4 controller is no longer charging, often the USB charging cable is the cause. You can then carry out various checks to make sure:
- Check that the USB cable is not damaged (deformed, stripped, burnt, damaged).
- Check that your USB cable is the original one or if necessary that it is compatible. Indeed, in case of counterfeit or incompatible cable (not powerful enough), it may not be able to charge your controller properly. Always favor the purchase of official component of the Sony brand.
- Check that the cable is no longer working by plugging your controller into the console with another compatible USB cable. If the PS4 controller charges again, the cable was defective and therefore needs to be replaced.
If the controller still does not charge, the USB port or the battery is probably the cause.
PS: check that the problem does not come from your console by plugging your controller into a computer. If the controller is charging normally, then the console's USB port may be faulty. In this case, contact PlayStation Support.
USB port problem
Un connector or cable problem on your controller DualShock can also explain that it no longer charges. To verify this hypothesis, connect another functional device with the USB cable you usually use. If the device charges, but the controller does not charge, the charging port may be defective or blocked with dirt or dust. Gently clean the charging port with a cotton swab or a dry air canister. If that does not work, you will probably have to replace the cable or the charging connector.
Finally, a PS4 controller that no longer recharges may come from a tired or faulty battery. If the controller charges and works when plugged in, and stops working when you unplug it, then the problem is with the battery. You will then need to replace the faulty battery with a new battery.
Note: If your hardware (controller or battery) is counterfeit, replacing the battery may not make your controller work again.
Have your DS4 controller repaired or replaced
If your PS4 controller no longer turns on and / or does not charge after all the checks we have just seen, all you have to do is call a professional to assess it. Depending, you can then choose to repair or replace it. Indeed, the failure can also come from a more important concern such as a connection or internal electronic component problem. In this case, the PS4 controller does not charge and no light signal appears.
Note that the purchase of a new controller DualShock is often less expensive if the failure is from an internal electronic component. In any case, if you decide to buy a controller or a component (USB cable, battery, connector, etc.), we advise you to favor the purchase of original material and to avoid counterfeiting at all costs so as not to have unpleasant surprises.
Several professionals can help you:
- PlayStation support via their repair and replacement diagnostic tool. This especially if your controller is eligible for warranty repairs.
- Le reseller store from your PlayStation (or your controller if purchased separately). If your controller is under warranty, you can also contact them for an after-sales service.
- A independent repair shop specialized in electronics.
Warning, always ask for a quote before making any repairs. And don't forget to check if your controller is under warranty for a free repair or replacement!